Custom Order Care

Returns & Corrections Policy

Most JK BRAND products are custom-made, so design approval and correct customer details are very important before production begins.

Custom Products

Customized items such as branded clothes, jerseys, mugs, flasks, business prints, eulogies, gift boxes and design services are prepared based on customer instructions.

Details to Confirm

  • Names, numbers, spellings and dates
  • Logo files, photos and reference designs
  • Sizes, colors, quantities and product options
  • Approved design layout before printing or branding

If JK BRAND Makes an Error

If the mistake is caused by JK BRAND after correct details were supplied and approved, we will review the issue and provide a suitable correction where appropriate.

After Customer Approval

Once a customer approves a design, spelling, size, color or layout for production, later changes may attract extra costs.

Non-Custom Items

Non-custom items may be reviewed for exchange depending on condition, timing and availability. Items must be unused and in good condition.